POLICIES

RETURNS AND EXCHANGES

WE WANT ALL OUR ROUN CUSTOMERS TO BE COMPLETELY SATISFIED WITH THEIR PURCHASE, SO WE HAVE WORKED ON A FAIR RETURNS AND EXCHANGE POLICY SEEN BELOW.

EXCHANGE, CREDIT NOTE OR REFUND

CUSTOMERS WHO WISH TO EXCHANGE THEIR PRODUCT OR RECEIVE A STORE CREDIT NOTE, CAN REQUEST TO DO SO WITHIN 10 DAYS OF RECEIVING THE ORDER. YOU ARE ENTITLED TO REQUEST AN EXCHANGE IF YOUR ITEM IS NOT WHAT YOU ORDERED OR DAMAGED/HAS A PROBLEM WITHOUT YOUR PRIOR KNOWLEDGE, OR ANY SHIPPING ERROR AT OUR FAULT. IF YOU BELIEVE YOU ARE ENTITLED TO AN EXCHANGE/REFUND PLEASE PROVIDE US WITH THE FOLLOWING INFORMATION:
FULL NAME
ADDRESS
INITIAL ORDER REFERENCE NUMBER AND ITEMS
ROUN DO NOT OFFER REFUNDS FOR CHANGE OF MIND AND ALL REFUNDS ARE AT ROUN'S DISCRETION.

EXCHANGE/REFUND CHECKLIST

IN ORDER TO RECEIVE A CREDIT NOTE/REFUND, EACH ITEM PURCHASED MUST BE IN THE SAME CONDITION AS IT WAS WHEN PURCHASED. THIS MEANS:
NO STAINS/DIRTY AREAS
ORIGINAL TAGS ATTACHED
FULL PRICED ITEMS ONLY
UNUSED/STILL NEW
ARE SENT BACK WITHIN THE 10 DAYS.

SPECIAL CIRCUMSTANCES

SOME CIRCUMSTANCES MAY CALL FOR DIFFERENT ARRANGEMENTS THAN THE ABOVE POLICIES. IF YOU HAVE AN ISSUE WITH YOUR ORDER PLEASE EMAIL: CONTACT@ROUN.COM.AU AND WE WILL ENDEAVOUR TO SORT OUT YOUR PROBLEM AS SOON AS WE CAN!
HOW TO SEND BACK
IF YOU HAVE SATISFIED THE CRITERIA AND WISH TO SEND BACK YOUR ITEMS YOU WILL NEED TO SEND THEM IN A PROTECTIVE SATCHEL OR BOX. WHERE POSSIBLE SEND BACK YOUR ORDER IN THE SAME PACKAGING AS IT WAS SENT IN. RETURNS EXCHANGES SHOULD BE SENT TO:
91 CHADSTONE ROAD
MALVERN EAST
3145
VICTORIA
AUSTRALIA
RETURN POSTAGE IS AT THE BUYERS COST AND ARE NON REFUNDABLE, UNLESS THERE HAS BEEN A SHIPPING ERROR OR OTHER PROBLEM AT THE FAULT OF ROUN. ONCE RETURNED ITEMS ARE RECEIVED, WE WILL INSPECT AND APPROVE/RESPOND WITHIN 2 DAYS WITH THE OUTCOME/CREDIT NOTE/REFUND ETC.
ALL REFUNDS WILL BE ISSUED THROUGH THE SAME PAYMENT METHOD AS WAS USED TO PURCHASE ITEM(S).
FOR ANY OTHER QUERIES OR ISSUES PLEASE EMAIL CONTACT@ROUN.COM.AU
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